Arranged for towing through my insurance. Called for service at 7:10PM was told would be there by 8:30 latest. At 9:13 received text fro driver that said getting gas and getting ready to come. At 10:10 received a text stating he got call from police and could not turn it down and will be a "little longer". In meantime my insurance texted me to ask if service arrived and I stated no. Text came back asking me to call them which I did and explained situation. They advised that they would try and find other service in meantime. Never told me they were cancelling service. They did cancel service without my approval so I asked them to get First Choice back since no other service was available. First Choices response was to raise the rate over $200.00. I believe it's called extortion. I turned it down and another service happened to pass by and I talked to driver and received service for less than original quote from First Choice. If you are wise make First Choice your last choice. They are dishonest . They deserve not one star but negative stars. I've never written a review before but was compelled to do so to spare anyone else this experience.
The person who put five stars was one of the owners, (dani sales) this place is a horrible shop. Way over priced and they try to tell you things are wrong that are not wrong to make extra money cause nobody goes there anymore and their bills are pilling up, the lot is always empty as I pass them twice daily so shop elsewhere, I warn everyone.
I had a relative go there for services multiple times. I felt they were a little fishy, they always try to add other services than what you brought you car in for. Then this relative went back for an oil change and they left the cap loose, and oil ended up all over the engine. We would of never known If they didn't feel the hesitation of the vehicle when being driven. By the time we looked it was bone dry age would have blown her engine, and FCA WOULD HAVE GLADY TAKEN THEIR MONEY TO FIX WHAT THEY CAUSED. PLEASE DON'T EVER GO TO THIS AUTO CENTER THEY WILL SUCK ALL THE MONEY OUT OF YOU LIKE A TIC!!!
I would advise anyone that is thinking about going to first choice auto to run for your life! You have tow truck drivers that smell like marijuana. You have only two workers in the shop. They are overbooked and overpriced. They promise you they will fix your car and never delivered. One time I came in and the whole shop was fighting. I don't know what goes on in there but you can rest a sure I will never go back.
Very polite and professional staff. Was to me way before the time said they would. I recommand everyone to call them for your towing needs
First Choice Auto Towing is a US Car Repair based in Toms River, New Jersey. First Choice Auto Towing is located at 1014 Rte 37 W, Toms River, NJ 08755, USA.
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